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Policies

Shipping & Returns Policy

We want every NaphClean order to arrive safely and meet your expectations. Here's everything you need to know.

Free Shipping

On all orders above ₹179

24-Hour Dispatch

Orders shipped same or next business day

7-Day Returns

Hassle-free returns on unopened products

Secure Packaging

Airtight sealed packs to prevent damage

Shipping Policy

Shipping Charges

Order Value Shipping Charge
Below ₹179 Standard shipping rate (calculated at checkout)
₹179 and above FREE — anywhere in India 🎉

Processing & Dispatch

  • Orders placed before 2:00 PM IST on business days are dispatched the same day.
  • Orders placed after 2:00 PM or on weekends/public holidays are dispatched the next business day.
  • You will receive a shipping confirmation email with tracking details once your order is dispatched.

Estimated Delivery Times

Location Estimated Delivery
Metro Cities (Mumbai, Delhi, Bengaluru, Chennai, Kolkata, Hyderabad) 2–4 Business Days
Tier 2 Cities & State Capitals 3–5 Business Days
Remote / Rural Areas 5–8 Business Days

Note: Delivery timelines are estimates and may vary during peak seasons, festivals, or due to courier delays outside our control.

Tracking Your Order

  • A tracking link is sent via email and SMS upon dispatch.
  • You can also log into your account on our website to check order status.
  • For tracking assistance, contact us at care@naphclean.com with your order number.

Bulk & Wholesale Orders

For bulk orders (MOQ 50kg), please contact us directly at care@naphclean.com or call +916289479696.

Returns & Refunds Policy

Return Eligibility

We accept returns within 7 days of delivery under the following conditions:

  • Product is unopened and in its original sealed packaging.
  • Product was delivered in a damaged or defective condition.
  • You received the wrong product or wrong quantity.

We cannot accept returns on:

  • Opened or partially used products (for hygiene and safety reasons).
  • Products that have been stored improperly after delivery.
  • Change-of-mind returns after 7 days.

How to Initiate a Return

1
Contact Us

Email care@naphclean.com within 7 days of receiving your order. Include your order number, reason for return, and photos of the product/packaging if damaged.

2
Approval

Our team reviews your request within 1 business day and will confirm approval along with return instructions.

3
Return Shipment

For eligible returns, we provide a prepaid return label (for orders where the fault is ours). For general returns, courier charges are borne by the customer.

4
Refund Processed

Once we receive and inspect the return, your refund is processed within 3–5 business days to your original payment method.

Damaged or Incorrect Products

If your order arrives damaged, leaking, or incorrect, please contact us within 48 hours of delivery with clear photos of:

  • The outer packaging as received
  • The product showing the damage or issue
  • Your order label/invoice

We will arrange a free replacement or full refund with no return required in most cases.

Refund Timeline

Payment Method Refund Timeline
UPI / Wallets (Paytm, PhonePe, GPay) 1–3 Business Days
Debit / Credit Card 3–7 Business Days
Net Banking 3–5 Business Days
Cash on Delivery (COD) Refund 5–7 Business Days (via bank transfer)

Need Help?

Our customer care team is here to assist you. Reach us through any of the channels below:

Email Support care@naphclean.com
Phone Support +91 6289479696 (Mon–Sat, 9am–6pm IST)
Contact Form Submit a request online